Gimmal support customers can submit a support request in the Gimmal Customer Portal. Click the 'Submit a request' link to submit a support request, or the 'Sign in' link to view and manage your support requests. If you are unable to see the "submit a request button," please sign in.

To request an account in the Gimmal Customer Portal, send an email to from the email address that will be used for the account. A validation email will be sent with a link to set your password.

To view SLA information (including definitions of ticket severity levels), please click here to read this PDF.

Forgot your password ? Click the 'Sign in' link, and click 'Forgot my password' in the Sign in to Gimmal Support dialog. To reset your password enter your email address and we'll send you an email with instructions.