Error when accessing "My Personal Areas"

Solution

Workplace Compliance

Product

Physical Information Management

Version

v5.0

Issue

The following error occurred when attempting to access "My Personal Areas"

Failed to locate the Site Collection URL for the Site (ID:00000000-0000-0000-0000-000000000000) using Search Service.

It may be helpful to use a search query tool to determine why a result is not present. (Query: contentclass:"STS_Site" AND Path:"http://gsdemo/sites/pimhub")

Add, remove, and manage items in your personal areas. Create additional personal areas. Select an area and click Request Pickup or Request Delivery to process your items.

Root Cause

"My Personal Areas" was not present in the search index.

Resolution

Verify error by running a search query tool to determine why a result is not present. (Query: contentclass:"STS_Site" AND Path:"http://sharepointurl/sites/pimhub")

1. Click Add, remove, and manage items in your personal areas.

2. Create additional personal areas.

3. Select an area and click Request Pickup or Request Delivery to process your items.

​Running a full crawl resolves the issue. 

 

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