Error message when selecting Request Pickup or Request Delivery in PIM

Solution

Records Management

Product

Physical Information Management

Product Version

5.1

Issue

An error message is displayed when clicking Request Pickup or Request Delivery

Root Cause

​The logged in user does not have permissions to request pickup or request delivery.  These options are not security trimmed in PIM v5.1 due to browser performance issues.

Resolution

​Launch Internet Explorer by shift-clicking and selecting "Run as Different User" and enter a username and password that has permissions to request pickup or request delivery.

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