Unexpected Error when opening Excel Files from Enhanced Search

Solution

Records Management

Product

Compliance Suite Enhanced Search

Product Version

 All versions

Issue

​When opening an Excel file from Enhanced Search an "unexpected error” message is displayed.

Root Cause

​The server is not configured to open Office files in the client Office application.

Resolution

​To resolve this issue, the SharePoint site collection feature “Open Documents in Client Applications by Default” should be enabled in the site collection.​  With this feature enabled, Office documents are opened in the client application (Word, Excel, PowerPoint, etc.) on the user computer.

 

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