Error message displayed on 'Details' page of Physical Records Content Type, Physical Records Hub, Governance Hub and Physical Information Management applications


Records Management


Physical Information Management

Product Version

Applications v5.0


The error message  below is displayed on 'Details' page of PRCT, PRHub, GovHub and PIM app.

Server Error in Application.

The EXECUTE permission was denied on the object 'prc_CountAppInstanceData', database 'WSS_Logging', schema 'dbo'

<See attachment>


Root Cause

This issue is not PIM related, it is the result of improper SQL server permission.


Ensure that the managed account for the web application in which PIM is installed is a member of the SPReadOnly database role on the WSS_Logging database.  


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