Items on hold are not returned in search results

Solution

Records Management

Product

Compliance Suite Enhanced Search

Product Version

 All versions

Issue

Items on hold are not returned in search results.   Error Message "Unable to cast object of type" system.String{} to type System String

Root Cause

 

Resolution

Uncheck "Has Multiple Values" for the following metadata elements - CaseBasedRetention, HasHolds, HoldsReason.

1.       Go to CentralAdmin – Manage Service Applications – Search Service Application

2.       Metadata Properties (on left navigation) – locate the three properties listed above

3.       Click on a metadata property – uncheck "Has Multiple Values" – click OK – Repeat for the three properties listed above

4.       Click Content Sources (on left navigation) – hover over site name – click the down arrow – click Start Full Crawl

5.       Note Last crawl duration – refresh the page after the crawl duration to confirm the crawl ran and verify that the crawl has completed.​ 

 

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